Our Anjouan licence: what it covers and what it does not

Tenka is operated by Twocent Limited under an online gaming licence issued in Anjouan, one of the islands of the Union of the Comoros. The licence number is ALSI-202410011-FI1. This page explains, as plainly as we can, what that licence means for you, what it does not mean, how to check it yourself, and what to do if something goes wrong. We would rather you understood its limits than took a badge in the footer on trust.

The licence at a glance

An online gaming licence is permission from a government body to offer gambling to the public under a set of conditions. The licence belongs to the operating company, Twocent Limited, and covers the Tenka website it runs.

What the licence requires of us

Holding the licence means accepting obligations and the possibility of the authority acting if we fail them. In practice, the parts you will notice are:

• Age and identity checks. You must be 21 or older to play here. We verify identity before withdrawals at the thresholds in our AML & KYC policy, and we may ask questions about where funds come from.
• Anti-money-laundering controls. Deposits are expected to be played through before withdrawal, and every withdrawal is reviewed by a person before it is sent. Approved withdrawals are released within 24 hours; review can take longer if verification is still open.
• Responsible-gambling tools. You can self-exclude for 24 hours, 7 days or 30 days at Account → Self Exclusion, and ask support for longer exclusion or for deposit and betting limits.
• A complaints process. We must handle complaints and take part in the escalation route the licence sets out (see below).
• Restricted countries. We must not accept players from places we are not allowed to serve.

Every game in our lobby comes from a third-party provider. The provider builds the game and its maths; each game's rules and its return to player (RTP) are shown in its own info panel.

What the licence does not do

This is the part most casino pages skip. An Anjouan licence is real, but it is not a safety net, and you should judge us on how we behave as well as on the licence.

• It is not a guarantee of payment. There is no compensation fund or deposit-protection scheme behind your balance. Crypto held in a casino account is not insured.
• It is lighter-touch than the strictest regulators. Offshore licences such as Anjouan's are generally regarded as less demanding than those of the large European regulators, and player forums are openly critical of the regime. We think you should know that.
• The authority does not decide individual disputes. Anjouan's published complaint policy states that the authority does not mediate or adjudicate player complaints and cannot order a payment. Unresolved disputes go to an independent dispute-resolution provider instead.
• It does not make gambling legal where you live. The licence lets the operator offer its service; whether you may use it is decided by the law of your own country.
• It does not change the odds. Every game still has a house edge. No licence makes a game beatable.

How to check the licence yourself

1. Read the footer. Every page names the operator, Twocent Limited, and licence number ALSI-202410011-FI1.
2. Search the public register. The licensing body's website, anjouangaming.com, has a public register with a "Verify a licence" search by licence number, company name or website domain. Search for ALSI-202410011-FI1 or Twocent Limited and look at the name, number and status shown. The site itself notes that register data is updated periodically, so a very recent change may not show yet.
3. Ask us for the certificate. Open a ticket at support and ask for a copy of the licence certificate. Check that the company name and licence number match what you see on this site.

If anything does not match, for example a different company name or a status other than active, do not deposit until you have had a clear answer from support.

If something goes wrong: the complaints path

1. Contact support first. Open a ticket at support with your username, the date and time, the game or table and round, and the transaction hash for any deposit or withdrawal involved. Screenshots help.
2. We investigate and reply. We check the game and transaction logs and reply with our decision. Game logs and blockchain records are the definitive record. Please raise a complaint within 30 days of the event.
3. Escalate if it is still unresolved. If you are not satisfied with our final answer, you can take the complaint further under our licence. Anjouan's published process sends unresolved disputes, after the operator has had its chance to answer, to an approved independent dispute-resolution (ADR) provider, and runs in English. Ask support for the escalation details and keep copies of all messages.

Be realistic about what escalation can achieve. It is a review by an independent body, not a court, and it works best when your complaint is specific and backed by the records above.

Countries we cannot accept

We do not accept players located in:

• the United States and its territories (Puerto Rico, Guam, the US Virgin Islands, American Samoa, the Northern Mariana Islands and the US minor outlying islands);
• the United Kingdom;
• France, including its overseas departments and collectivities;
• the Netherlands;
• Spain;
• Australia.

Visitors from these places can read our information pages, including this one, but cannot register, log in or play. Our terms forbid using a VPN, proxy or false details to get around this, and accounts that do are closed. Online gambling is also restricted in many countries not on this list, so check the law where you live before you play.

Responsible gambling

A licence sets minimum rules; how you play is up to you. Decide on a budget before you start, treat losses as the price of entertainment, and stop when it stops being fun. Self-exclusion at Account → Self Exclusion takes effect immediately and we will not lift it early. Our responsible gambling page lists warning signs and independent organisations that offer free, confidential help. If you want to understand what the games really cost, our guide to betting systems and the house edge is a good place to start.