服务条款

服务条款

These Terms of Service (the "Terms") are a binding agreement between you and Twocent Limited ("Tenka", "we", "us", "our"), the operator of the website tenkabet.com and its related services (the "Site"). By creating an account, depositing, or placing a bet you confirm that you have read, understood and accepted these Terms together with our Privacy Policy, AML & KYC Policy and Responsible Gambling page, which form part of this agreement. If you do not agree, do not use the Site.

1. Eligibility

• You must be at least 21 years old, or older if the law where you live sets a higher minimum age for gambling. We do not accept players under 21 under any circumstances.
• You may only use the Site where online gambling is legal for you. It is your responsibility to know and comply with the laws that apply to you. We do not represent that the Site is lawful in any particular place, and access from a location does not mean play is permitted there.
• You must play on your own behalf, with your own funds, and not as an agent for anyone else.
• You must not be a person who is subject to sanctions, or who has previously been excluded or banned from the Site.

2. Your account

• One account per person. Duplicate accounts, accounts shared between people, and accounts created for someone else will be closed and any balance or bonus may be forfeited.
• You must give accurate information when you register and keep it up to date. Accounts opened with false details may be closed.
• You are responsible for everything that happens under your login. Keep your password private, and enable two-factor authentication (an email code or an authenticator app) at Account → Security. You can review and log out active sessions from the same page.
• Tell us straight away through support if you think your account has been accessed by someone else. We are not responsible for losses caused by a compromised password or device.
• We may suspend or close an account at any time where we reasonably believe these Terms, our AML obligations, or the law have been breached.

3. Identity verification (KYC) and anti-money laundering

We operate a risk-based verification programme described in our AML & KYC Policy. We may ask you to verify your identity at any time, and typically before a withdrawal is approved. Verification can include a government-issued photo ID, proof of address, and — where thresholds or risk triggers apply — evidence of your source of funds. Until verification is complete we may hold withdrawals and, if you do not provide requested documents within a reasonable time, we may suspend or close your account. Documents are handled as described in our Privacy Policy.

4. Deposits

• Tenka is a crypto-only casino. We accept a range of cryptocurrencies (17 at the time of writing) through our payment processor, NOWPayments. We do not accept fiat currency, bank cards or bank transfers.
• Send only the coin shown, on the network shown, to the address generated for you on the deposit page. Funds sent in the wrong coin or over the wrong network may be unrecoverable, and we cannot guarantee that we can retrieve them.
• Deposits are credited to your balance after the required number of network confirmations. Confirmation times depend on the blockchain and network fees, not on us.
• The amount credited is based on the exchange rate applied at the time of confirmation, as shown on the deposit page. Minimum deposit amounts are displayed on the deposit page and may change.
• Deposits must come from a wallet you own and control. We may reject or return deposits from exchanges, third parties, mixing services, or addresses flagged by our blockchain screening.

5. Withdrawals

• Withdrawals are paid in cryptocurrency to a wallet address you provide. Double-check the address and network: transactions on a blockchain cannot be reversed.
• Every withdrawal is reviewed by a member of our team before it is sent. Approved withdrawals are released within 24 hours. Review may take longer if verification is outstanding, if a bonus is still being wagered, or if our checks raise a question that we need to resolve with you.
• Network (blockchain) fees are deducted from the amount you withdraw. We do not add our own withdrawal fee unless stated on the withdrawal page.
• We may require that funds are withdrawn in the same cryptocurrency they were deposited in, and that deposited funds are wagered at least once before withdrawal, to prevent the Site being used as an exchange.
• We may refuse, delay or reverse a withdrawal where we reasonably suspect fraud, bonus abuse, money laundering, a breach of these Terms, or where required by law.

6. Bonuses, rewards and wagering

• Bonuses, daily rewards, referral credits, level rewards and other promotions are optional and are offered at our discretion. The specific terms of each promotion (amount, expiry, eligible games, maximum bet, wagering requirement) are displayed with that promotion and take priority over this section.
• Unless a promotion says otherwise, bonus funds carry a default wagering requirement of 1x the bonus amount before they, or winnings from them, can be withdrawn.
• Rewards are for genuine play. Creating multiple accounts, using referral codes for yourself, low-risk or opposite betting to clear wagering, or exploiting a promotion in a way it was not intended for is bonus abuse. Where we find it we may void the bonus and related winnings, and may close the account.
• We may change or withdraw a promotion at any time. Bonuses already credited keep the terms they were credited under.

7. Fair play and prohibited conduct

You must not:

• use bots, scripts, automation, or any software that interacts with the Site other than a normal web browser;
• exploit a bug, error, or malfunction, or collude with other players;
• use a VPN, proxy or other tool to disguise your location or identity, or to access the Site from somewhere you are not permitted to play;
• deposit funds that come from crime, or use the Site to launder money or evade sanctions;
• harass, threaten or abuse other players or our staff, post spam or other people's referral codes in chat, or impersonate Tenka staff;
• sell, transfer or lend your account, or use someone else's.

If we find a breach we may cancel bets, confiscate winnings that resulted from the breach, restrict or close the account, and report the matter to the relevant authorities.

8. Games and third-party providers

• Slots, live roulette, blackjack, baccarat and game shows are supplied by independent third-party game providers. Outcomes in those games are generated by the provider's certified random number generator or its live studio; Tenka does not control or alter them. Each provider's game rules and theoretical return to player (RTP) are shown within the game.
• A bet is placed when it is accepted by our server, and settled when the game round is complete. Bets placed while a game or the Site is malfunctioning are void, and we will return the stake.
• Bets cannot be cancelled once accepted. Your balance is shown in site credits; credits have no cash value outside the Site and can only be withdrawn in cryptocurrency as described above.

9. Responsible gambling and self-exclusion

Gambling should be entertainment, not a way to make money. You can self-exclude for 24 hours, 7 days or 30 days at Account → Self Exclusion; while active you cannot bet, deposit, claim rewards or send tips, and we will not lift the exclusion early for any reason. Longer or permanent exclusion and custom restrictions can be requested through support. Please read our Responsible Gambling page for warning signs and where to get confidential help.

10. Intellectual property

The Site, its design, text, graphics, logos, software and the Tenka name are owned by or licensed to us and are protected by intellectual-property laws. Game content belongs to the respective providers. You may use the Site for personal, non-commercial entertainment only. You may not copy, scrape, reverse-engineer, or create derivative works from any part of it without written permission.

11. Disclaimers and limitation of liability

• The Site is provided "as is" and "as available". We do our best to keep it running, but we do not guarantee uninterrupted or error-free operation and we may suspend the Site for maintenance.
• We are not responsible for losses caused by blockchain networks, wallet software, payment processors, internet or device failures, or anything else outside our reasonable control.
• Cryptocurrency prices are volatile. The value of your balance or withdrawal in any other currency can change at any time; this is your risk.
• To the fullest extent permitted by law, our total liability to you for any claim connected with the Site is limited to the amount of your deposits in the six months before the event giving rise to the claim. We are not liable for indirect or consequential losses, including loss of profit.
• You agree to compensate us for losses we suffer because of your breach of these Terms or of the law.

12. Complaints, disputes and governing law

• If something has gone wrong, contact us first via support or at [email protected]. We will investigate, using our game and transaction logs, and reply with our decision. Game logs and blockchain records are the definitive record in the event of a discrepancy.
• Complaints should be raised within 30 days of the event they relate to.
• These Terms and any dispute arising from them are governed by the laws of the Autonomous Island of Anjouan, Union of Comoros, and its courts have exclusive jurisdiction, unless a mandatory law where you live gives you additional protection. If a complaint cannot be resolved with our support team, you may take it to an independent alternative dispute resolution (ADR) service; ask support which ADR service applies.

13. Changes to these Terms

We may update these Terms from time to time. The date at the top shows the latest version. Material changes will be announced on the Site, and your continued use after a change means you accept the updated Terms. Changes do not apply retroactively to bets already settled.

14. Contact

Questions about these Terms can be sent through the support page or by email to [email protected]. The operator is Twocent Limited.